About
With EBank’s E-Statement, you can view the details of your accounts or credit cards transactions quickly and securely on your e-mail for free.
Who are the beneficiaries of the service?
All EBank Customers.
What is the advantages for this service?
Enabling the customer to view their account or credit cards statements through the e-mail easily and conveniently.
Conditions to apply for this service:
To subscribe in this service you must update your email using one of the following methods:
-Internet Banking.
-Visiting EBank’s nearest branch.
How to apply to the service?
The customer can submit a request to subscribe to the e-statement service by:
1- Apply for the service through Internet Banking
a) Login to EBank Internet Banking
b) Go to the (apply for) tab on the left hand side
c) Under the product requests select (change account statement instructions)
d) Under delivery channel select (E-mail only)
e) Fill the rest of the information and click on proceed
f) You will need (EBank soft token App) to proceed
2- Or by visiting the nearest branch to sign a form
3- Or requesting through Call Center 16710 (for the customers with registered emails in EBank)
FAQS
1. What is an e-statement?
The e-statement is the electronic version of your periodic account and credit card statements that you receive on your e-mail, and it contains the same information available in the paper account statement.
2. How do I request an e-statement?
You can request your e-statement by:
a- Applying for through internet banking.
b- Or visiting the nearest branch to sign a form.
c- Or requesting it through our customer service 16710. (for the customers with registered emails in EBank)
3. How do I unsubscribe from the service?
In order to unsubscribe from the service, please make sure you visit the nearest EBank branch.
4. Is there any cost associated with receiving e-statements?
No, EBank’s e-statements are completely free of charge.